Innovative tools for better use of knowledge in facility management for construction

Abstract

Successful operation and maintenance of buildings relies on facility management (FM). Effective implementation of FM practices still poses diverse challenges. Through a comprehensive literature review, this research examines the current state of facility management and identifies the key gaps and challenges faced in this field. The findings indicate that major challenges concern inadequate information infrastructure, a lack of standardized processes, poorly identified required data, bad information quality and insufficient training. Common to the listed challenges is a need for a better management of knowledge. In this context, the paper explores the possible tools for better utilization of knowledge in management processes including centralized information sharing, continuous learning and improvement, and effective use of technology. This contribution demonstrates that the future research should focus on optimizing stakeholder engagement, streamlining processes, and supporting knowledge, enhancing cognitive requirements, and the supporting technology to make better use of knowledge in the construction industry.