A fundamental overview of the concept of quality in project management

Abstract

The importance of quality is now recognized in every expertise. Quality management has significantly evolved over more than the last half-century, and the methods and techniques involved have been developed, their levels described in detail. During this evolutionary process, quality has been defined in several quality management sources, and its interpretation has changed and been positioned at high levels. Although the role of quality in projects is critical, it has not been defined as well in general. Quality in projects has been addressed in numerous textbooks, international methodologies, and articles, yet it has not been harmonized. This conference paper covers the first part of a research project with the ultimate goal of a proper definition of quality in project management, which will allow us to measure and predict quality during project execution. For this purpose, we review the definitions of quality and the significant milestones in general and project management. So, deriving from the research project, the goal of this paper is to overview quality in project management by comparing it with the scientific position in quality management. This research provides all the necessary bases to serve the objectives mentioned above. Through the final research findings, we could suggest future research that will bring project management up to date not only in the quality definition but also in the practice of quality management. © 2023 The Authors. Published by Diamond Congress Ltd.